September 2009

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If you’re arriving in Bristol this weekend, welcome! ResNet is live and ready for you to connect.

You can get online with ResNet as soon as you arrive, even if you haven’t paid in advance. You need a cable and connection guide – these are available in your residence (either in your room, or available from your hall office/senior resident). Once connected you get a seven day free trial, and can then pay online or in person at the Computer Centre, Tyndall Avenue.

It is easy to connect, but if you need help please read the Troubleshooting Tips in your connnection guide or phone the ResNet Help Desk on 89001 from your room (0117 928 9001 external). The Help Desk will be open for calls from 8am til 8pm on Monday.

It’s a busy time of year for us here at ResNet with lots of people moving into their accommodation at the same time. To help us to cope with the rush, and to get as many of you up and working as quickly as possible, we’ve set up a dedicated ResNet Helpdesk with its own phone number.

Opening Times
Monday 21st to Friday 25th September, 9am to 5pm
Monday 28th September to Friday 2nd October, 8am to 8pm (freshers week)

Phone Number
89001 (free call from the internal phone in your room)
0117 9289001 (from external phones)

We’ve also got a page of simple things you can try before calling the helpdesk, you may find that one of these fixes your problem