This issue has now been resolved – see updates at bottom of post.  If you believe you are still having wireless problems then please contact the IT Service Desk.

We are aware of some specific ResNet wireless connection problems at Deans Court and Unite House and would like to assure our customers that we are working to improve the coverage.  If you’re affected by these problems, we recommend using the ResNet Wired service until we’re able to resolve the coverage issue.

ResNet Wireless was installed in these buildings within the last six months.  Once installed it was essential to survey every room to see if the installation met our expectations.   Unfortunately because the building was occupied we were unable to do this survey work until the last two weeks of September.

We’re still analysing the results for most halls, but we’ve already highlighted a number of rooms at Deans Court and Unite Hose which had poor or no wireless signal strength.

We are not happy about this situation because we aim to provide the best possible connection for all our customers.  Over the next few months we will be installing additional Wireless Access Points into low signal areas .

We plan to complete the work required before Christmas 2012.

We’ll post updates about the process here when we have more information, including details of any other halls where we’re not happy with the coverage.

Update 6th Feb 2013 – Mark (ResNet Manager)

We really wanted to get the service in Deans Court and Unite House up to the high standards you expect of the Residential Network but due to circumstances beyond our control we have not me the Christmas deadline we set ourselves.

The good news is that we are really close to commissioning the 38 additional Wireless Access Points (WAPs) installed into Deans Court and the 26 additional WAPs into Unite House.  We’d love to give an exact date but unfortunately we can’t although we really hope to get fully working wireless by Friday 8th February.

Update 7th Feb 2013 – Mark (ResNet Manager)

We’ll be on-site today in both locations installing network equipment so we should have everything working by Friday 8th.

Update 8th Feb 2013 – Mark (ResNet Manager)

Great news, we have managed to get all Wireless working in Deans Court and Unite House today so coverage is greatly improved.  We are really sorry this has taken a little longer than originally planned but hope you are happy with the results.