We’ve recently changed the DNS Servers used by ResNet, to some new servers running on some much better hardware.

Most peoples computers have moved seamlessly over to the new DNS servers, but there are less than 20 computers still trying to use the old servers. We’ve done all we can to encourage these computers to start using the new servers but it looks like they’re not configured in our recommended manner so will need manual intervention to move.

The old servers have now been switched off, and when we do so things will break for that small handful of machines. If your ResNet Wired connection stops working, here’s what you need to do.

  1. Reboot your computer. In some cases this will cause it to pick up the new settings automatically
  2. Check your network settings, and make sure you’re set to “obtain DNS server addresses automatically”

If restarting doesn’t work, and your connection is already set to “obtain DNS server addresses automatically” check to see what DNS Servers you’ve been given.

They should start with “137.222.8.x” – if they start with “172.16.67.x” your computer hasn’t picked up the new servers properly. If this is the case, give the IT Service Desk a call, or take your computer along to the Laptop Clinic and we’ll try and help you work out why.