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We’ve not sent one out in a while, so it’s ResNet Newsletter time again!  This time round, we’re making wireless easier to use, changing the way we do bandwidth limiting, and recruiting some new student staff!

Work for ResNet!
Each year a large number of students join the team which run ResNet. A job with ResNet offers competitive pay and excellent experience whilst working with, and helping other, Bristol students. It can be hard work but it is enjoyable, a chance to develop your technical, interpersonal and professional skills, and great experience for future employers.

Jobs start in September and much work takes place around Freshers’ week and the start of the Autumn term. There is the opportunity for a few hours per week during term time for the rest of the 2013/14 academic year working in the Student Laptop and Mobile Clinic. Also, we are often looking for interns to help us with specific projects over Easter and/or Summer vacations.

The closing date for applications is 10am, Monday June 10th 2013, for more information and an application form, see our jobs page: http://www.bristol.ac.uk/it-services/resnet/info/behindscene/vacancies13.html

eduroam is coming home
This summer, we’re going to wave goodbye to ResNet Wireless and make eduroam available in the halls of residence.  This will mean that you only have to set up your computer/phone/tablet once, and it’ll work in halls and on campus.   Much simpler for you, and much easier for us to support!

We’ve made the first step in that direction already, and the eduroam wireless signal is now available in halls.  If your computer is already set up to use eduroam when you’re on campus you’ll find you can already use eduroam in your room!  We’ll be shutting down the ResNet Wireless signal after the end of term on Monday 24th June 2013 but don’t worry, we’ll have lots of lovely instructions and extra telephone support available for anyone staying in halls after that date to help you move over.

Bandwidth Limits
As part of the move towards eduroam, we’ve taken the bandwidth limits off of Wireless ResNet.  We’re still counting how much data transfer you do on ResNet Wireless (and Wired) but we’re no longer taking any action based on the wireless data so use as much as you like, within reason!  The bandwidth limits are still in place on Wired ResNet, so if you use both you’ll still want to keep an eye on My ResNet: https://my.resnet.bristol.ac.uk to see how much you’re using.

ResNet Activations

This year has been to smoothest start for ResNet subscribers with nearly 4900 people activating their connections – this is over 98% of our customer base.  For the first time we’ve seen a significant shift towards wireless usage with over 3100 (62%) of you choosing to only use ResNet Wireless.

Here is a pretty graph from last week:

http://www.bristolresnet.net/2012/10/02/4675-customers-connected/

ResNet Wireless v ResNet Wired

The ResNet team have worked hard over the summer to complete the roll-out of ResNet Wireless to every Hall and House – we are now at 100% coverage http://www.resnet.bristol.ac.uk/locations.  In an ideal world we’d want every room to have a really strong wireless signal but unfortunately reality is different.  We really want customers to be happy with ResNet and if you are one of the small number of people that is struggling with a slow wireless connection speed then please consider using ResNet Wired.

What is the speed difference between ResNet Wireless and Wired?

This is a difficult one to answer because of the different wireless technologies we are using but a good 802.11g speed is about 30Mbps and you are sharing the wireless with 5 or more people in the area.  ResNet Wired will give you 100Mbps download and upload and you are not sharing this with anyone.  Basically for a fast and reliable connection please use ResNet Wired.

We’ve got an interesting post about the speed of ResNet:

http://www.bristolresnet.net/2012/10/08/how-fast-is-your-resnet-connection/

You too can test your speed by visiting http://www.speedtest.net

Wireless Printers

Every year we get lots of requests to connect wireless printers to ResNet.  Unfortunately our wireless network is significantly more complicated than the home wireless networks these printers were designed for and so do not work well on ResNet Wireless.  Please see a forum post on this topic.

http://askit.bris.ac.uk/uob/topics/how_can_i_connect_a_wireless_printer_over_the_resnet_wireless

Regards,

The ResNet Team

 

Summer work with IT Services – Positions have now been filled
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You may be aware that in the academic year 2012/13 the number of students attending Bristol will be increasing by 600.  This is in response to the lifting of the cap on numbers for those students that achieve ‘A’ level or equivalent grades of AAB and above.

Senior University management have identified IT-equipped study spaces across the University (including foyers, catering outlets and common rooms) as a key priority for improvement.

IT Services are looking to recruit 2 full-time student casual staff for the summer vacation. They will be tasked with:

  • Refreshing our PCs in student study spaces
  • Reviewing current machines in computer rooms and other areas, installing replacements where needed
  • Producing a set of webpages for students describing all our IT-equipped study spaces
  • Improving notices and signage in computer rooms – e.g. the location of other nearby study facilities, fault notification procedure, opening hours, regulations for use.

For more information and to apply for this position please visit:

http://www.bristol.ac.uk/it-services/advice/homeusers/resnet/about/behindscene/studentit12.html

This is the third ResNet newsletter of the year sent to ResNet subscribers.

Jobs With ResNet from September 2012
Each year a large number of students join the team to help run ResNet and the Student Laptop Clinic. We are now recruiting for technical positions for the 2012/13 academic year.

A job with ResNet offers competitive pay (£11.56 per hour) and excellent experience while working with and helping other Bristol students. It can be hard work but is very enjoyable, a chance to develop your skills, and great experience for future employers.

Jobs start in September and continue during term time for the rest of the 2012/13 year.

The closing date for applications is 10am, Monday 11th June. For more details or to apply please see:http://www.bristol.ac.uk/is/computing/advice/homeusers/resnet/about/behindscene/vacancies12.html

Wireless added to more residences
We’ve been busy recently rolling out ResNet Wireless to more locations.  You can now use ResNet Wireless in Unite House and Chantry Court.  We’re also busy rolling it out to Langford and various student houses over the spring term which will bring us up to 99.3% of student bedrooms covered by ResNet Wireless!

To set up ResNet Wireless on your laptop/tablet/smart phone, connect your computer to the “ResNet-Setup” wireless network.  Then open a web browser and follow the on screen instructions.

121 Redland Road and 97 Woodland Road
The connections to these two properties have been unusually unreliable this year, and to be honest we’re as fed up with it in the office as you have been when trying to use it.

So we’re pushing the boat out and running new fibre optic connections to these properties, which will give those properties the same high speed reliable connections that everyone else enjoys, as well as ResNet Wireless!  Hurrah!

Help us improve the wireless
According to our collection of maps we currently cover 96% of bedrooms, but we’re aware that in some halls there are blackspots which don’t get the wireless coverage that we think they should.

We don’t quite have the resources available to check the signal strength in all 5000 bedrooms plus all the common rooms, kitchens etc individually – so we want to focus our efforts on places which have been reported as having poor wireless coverage.  If you don’t report it, we might not visit it!

So it would really help us out if you could fill in our short 1 page survey.  As an incentive we’re giving away 5GB of extra bandwidth allowance to anyone who completes it:  https://www.survey.bris.ac.uk/it-services/resnet-wireless-coverage don’t forget to enter your UoB username in the last question to claim your 5GB topup.

Identity Theft – Who is Alex Davies?
Keeping our identities safe is not something many of us think about, but have you considered how much personal information you give away on a daily basis?

The UK’s independent regulator of information rights – the Information Commissioner’s Office (ICO) – has launched a nationwide campaign to help students protect themselves from identity theft. Advances in technology have made communication quicker, easier and more effective, but have also made more of our personal information available and easier to access.

You can take some simple steps to protect yourself, and it could save you time, money and a lot of hassle in the long run!  Oversights such as not checking bank statements unfamiliar transactions are common, but can prove extremely costly.

For tips on how to avoid identity theft and keep your information safe visit http://www.facebook.com/therealalexdavies

 

MyResNet

MyResNet is a control panel to manage your ResNet connection. With MyResNet you can transfer your connection if you move rooms or get a new computer, check your usage, print receipts, connect a wireless console, and buy top-ups for your connection, such as an upgrade to ResNet Max or additional transfer allowance.

Go to http://my.resnet.bristol.ac.uk to try it out!

AskIT – community IT support

AskIT! is a new way to get help with ResNet, wireless, and your own IT equipment. AskIT is particularly suitable for less urgent or more specialist problems. If your ResNet connection doesn’t work please give us a ring, but if you can’t get email on your mobile try AskIT. AskIT is a community support site, so you can contribute your own expertise and help other people who own the same equipment as you.

To try AskIT go to askit.bris.ac.uk

MyMobileBristol – campus info on your mobile phone

MyMobileBristol is a mobile webapp for the University. It includes info useful on the move, such as maps of the campus, locations of wireless hotspots, and live bus departure info for the whole city. It is designed for recent smartphones such as the iPhone and Android devices.

To try MyMobileBristol go to m.bristol.ac.uk on your mobile.

While we already compare favourably with commercial broadband providers (on price, speed and bandwidth quotas) there’s always room for improvement – so we’re rethinking how much bandwidth we give you on ResNet.

Making your usage quota easier to understand

Currently you have two bandwidth quotas, one for off-peak and one for on-peak times of day.  Going over either quota lands you in a slow network for the rest of the week – at all times of day. This is confusing, and terribly inconvenient if you want to skype your friends back home during peak hours…

So, we’re getting rid of peak-time!

We’ve combined the on and off peak quotas to give you a single quota of 48GB per week (For ResNet Standard) or 81GB per week (For ResNet Max) – no more worrying what time it is!

We’ve been trialling this change since 23rd May and it’s been going pretty well so far.  The My ResNet control panel, and the Bandwidth Gadgets don’t fully know about the change yet, so your on-peak usage is being reported as zero.  If the trial continues to work out ok, we’ll have to see about fixing that!

If 81GB per week isn’t enough for you, you can still buy extra chunks of quota through My ResNet.

Making your connection even faster!

Not content with making things easier, we’re making them faster too!

Starting Monday 13th, we’re going to increase the speed of ResNet wired connections to 50Mbps symmetric – That’s 50Mbps download speed, and 50Mbps upload speed.  Once we’ve made that change, ResNet connections will be faster than BT Infinity Broadband (which gives you 40Mbps download speed, and 10Mbps upload)

Why is this awesome?  (Apart from it being obvious that faster is better!)

Well it means you can take full advantage of cloud based storage/backup solutions such as iCloud, Windows Live SkyDrive or Ubuntu One. It makes uploading photos or video to facebook/vimeo/flickr/youtube super quick, but most importantly – whatever cool new internet functionality is coming round the corner, we want your ResNet connection to be ready to handle it.

At this stage, we’re not making any changes to the speed of the wireless network.  We can make it a bit faster than it is at the moment, but we can’t make it quite as fast as the wired network.  So to take full advantage of the speed boost you’ll need to use your wired connection.

“With great power comes great responsibility” – Spiderman

Once your connection is faster than a very fast thing going downhill on rollerskates – it does mean that it’s easier to use up all your bandwidth quota.  We’ve done some sums and we think a bittorrent client serving up something popular (like an Ubuntu Linux DVD image) left unchecked could rip through the ResNet Max weekly limit in under 4 hours – on upload traffic alone!

If you’ve got any filesharing software on your computer, you might want to limit how much it can upload to the internet.  Most programs allow you to specify a maximum upload speed – we suggest setting this as low as you can get away with!

Not-that-small-really smallprint: All the features mentioned above are being trialled, we reserve the right to end the trial at any time if things start to melt.  We’ll make a decision about what next years network speeds look like based on the results of the trial, so the above features may or may not be available for the 2011-2012 academic year.

Oh, and they apply to ResNet only.  The VisitorNet service got an 8 fold increase about a month ago but that’s as far as we can push that for the moment.

Questions?

If you’ve got any questions or comments about the trials mentioned above, hit the comments below!

This is the fourth ResNet newsletter of the year sent to ResNet subscribers.

Jobs With ResNet from September 2010
Each year a large number of students join the team to help run ResNet and the Student Laptop Clinic. We are now recruiting for technical positions for the 2011/12 academic year.

A job with ResNet offers competitive pay (£11.51 per hour) and excellent experience while working with and helping other Bristol students. It can be hard work but is very enjoyable, a chance to develop your skills, and great experience for future employers.

Jobs start in September and continue during term time for the rest of the 2011/12 year.

The closing date for applications is 10am, Monday 13th June. For more details or to apply please see: http://www.bristol.ac.uk/is/computing/advice/homeusers/resnet/about/behindscene/vacancies11.html

Leaving halls? Get broadband in private accommodation

If you’re moving into private accommodation next year you’ll want to sort out an Internet connection. Unfortunately you can’t get ResNet, but we have a guide to help you choose a broadband provider: http://www.bristol.ac.uk/is/computing/advice/homeusers/broadband/

This is the third ResNet newsletter of the year, also sent by email to ResNet subscribers.

Using a router to connect more than one device to ResNet

If you want to use more than one device with your ResNet connection, and you’re in a hall covered by ResNet Wireless, it’s probably easiest to use that.  For more information about ResNet Wireless, see the ResNet Wireless pages.

If your hall doesn’t have ResNet Wireless, then you’ll need to get a “broadband router” if you want to do this.  There are hundreds of models available, not all of them are suitable for use on ResNet. It can be really quite confusing trying to pick one out!

If you’re buying it from a shop such as PC World, ask for a router which is suitable for use on Virginmedia Cable Broadband.  If you’re buying online, look for phrases such as “cable broadband router” or “ethernet router”.  Avoid devices which say “ADSL” or which don’t mention the word “router” at all – as they’re unlikely to work.

If you’ve got a router which works on ResNet, or know someone who has – it’d be great if you could mention the model number on this AskIT thread: http://askit.bris.ac.uk/uob/topics/connecting_more_than_one_device_to_resnet_which_routers_work_on_resnet

New email and calendar service: come and see the options

Following feedback from staff and students, the University is planning to replace the current email and calendar systems (Mulberry, Squirrelmail and Oracle Calendar) with a new, integrated email and calendar service.

Information Services are holding an open meeting at 2pm on Wednesday 9th February in the Tyndall Lecture Theatre, Physics Building (on Tyndall Avenue) Representatives from Microsoft and Google will be there demonstrating “Google Apps for Education” and “Microsoft Live@Edu.”

Everyone is welcome, there is no need to book in advance. For more information, please see http://www.bristol.ac.uk/new-email

Free antivirus software!

Has your antivirus software run out? It’s essential to have anti-virus to protect your computer, but normally when you buy antivirus software it expires and stops updating after 12 months.

Luckily there is no need to pay for antivirus software. Microsoft Security Essentials is a good anti-virus package, and even better it’s free! Download a copy from http://www.microsoft.com/Security_Essentials/

ResNet bandwidth widgets revisited

Most students don’t need to worry about how much they upload and download on ResNet, as the weekly usage allowances in ResNet Standard & Max cover most people easily. We do have some very heavy users – if that sounds like you try the ResNet bandwidth widgets.

When we first mentioned them back in October, there were one or two problems with the Windows version.  If you tried it back then but couldn’t get it to work – have another go!

We’ve got official widgets for the Windows sidebar, OS X dashboard, and the web. We’ve also got a public API and some great widgets contributed by students, including apps for Android phones and iOS devices (iPhone/iPad/iPod touch)

Go to toys.resnet.bris.ac.uk to try them out.

Student Laptop Clinic

Computer running very slow, got a virus, or won’t start up? Take your laptop to the Student Laptop Clinic! We can’t fix all problems but will help as much as we can. Clinics are free of charge and first come first served.

For the latest times and locations of the laptop clinic see http://www.bristol.ac.uk/laptopclinic

MyResNet

MyResNet is a control panel to manage your ResNet connection. With MyResNet you can transfer your connection if you move rooms or get a new computer, check your usage, print receipts and buy top-ups for your connection, such as ResNet Wireless or extra bandwidth allowance.

Go to http://www.resnet.bristol.ac.uk/myresnet to try it out!

Student IT Training Courses

Training courses in IT skills are available to book at http://www.bris.ac.uk/studentskills/

Courses cover a variety of subjects including Microsoft Office packages, web design and image manipulation. New titles this year include:

  • Word 2007: Using foreign languages
  • Excel 2007 level 3: Making the most of Excel.

There are also links to self-study resources for IT and information about other development opportunities in areas such as Careers skills and Information Literacy.

<http://www.resnet.bristol.ac.uk/myresnet>

This is the first ResNet newsletter of the year, also sent by email to ResNet subscribers.

MyMobileBristol – campus info on your mobile phone

MyMobileBristol is a new mobile webapp for the University. It includes info useful on the move, such as maps of the campus, locations of wireless hotspots, and live bus departure info for the whole city. It is designed for recent smartphones such as the iPhone and Android devices.

To try MyMobileBristol go to m.bristol.ac.uk on your mobile.

AskIT – community IT support

Also new for this year – AskIT! is a new way to get help with ResNet, wireless, and your own IT equipment. AskIT is particularly suitable for less urgent or more specialist problems. If your ResNet connection doesn’t work please give us a ring, but if you can’t get email on your mobile try AskIT. AskIT is a community support site, so you can contribute your own expertise and help other people who own the same equipment as you.

To try AskIT go to askit.bris.ac.uk

ResNet bandwidth widgets

Most students don’t need to worry about how much they upload and download on ResNet, as the weekly usage allowances in ResNet Standard & Max cover most people easily. We do have some very heavy users – if that sounds like you try the ResNet bandwidth widgets. We’ve got widgets for the Windows sidebar, OS X dashboard, and the web. We’ve also got a public API and some great widgets contributed by students, including one for Android phones.

Go to toys.resnet.bris.ac.uk to try them out.

It’s the last week of the summer term and the vacation beckons. Thanks for using ResNet this year! Whether you are staying or leaving, here’s some final info from ResNet and an opportunity to shape a new service from the university.

Have your say on a new email service for Bristol students

The university is looking to create a new email for life service for students and alumni. This would be provided under contract with the university by either Google or Microsoft. We’d like to know what you think about this. Please see http://www.bristolresnet.net/2010/06/16/new-email-service/ for more info and to comment.

Leaving halls? Get broadband in private accommodation

If you’re moving into private accommodation next year you’ll want to sort out an Internet connection. Unfortunately you can’t get ResNet, but we have a guide to help you choose a broadband provider – see http://www.bristol.ac.uk/is/computing/advice/homeusers/broadband/

Staying for the summer? Watch the World Cup on ResNet with Freewire TV

With Freewire you can watch 25 channels of live TV including BBC1 and ITV1 on your computer on ResNet. Freewire doesn’t count towards your ResNet usage allowance. See
http://www.bristol.ac.uk/is/computing/advice/homeusers/resnet/using/freewire/ to get started.

Regards,

the ResNet team

The university is looking to create a new email for life service for students (and in time alumni). This would be available to all new students after a certain date, while current students could opt in to it. We’d like to know what you think about this so we can plan the service accordingly.

Dear ResNet user,

This is one in a series of newsletters sent occasionally to ResNet subscribers. Please see the bottom of this message to unsubscribe if you wish. You can also read this newsletter on our blog at www.bristolresnet.net

Jobs With ResNet from September 2010

Each year a large number of students join the team to help run ResNet and the Student Laptop Clinic. We are now recruiting for technical positions for the 2010/11 academic year.

A job with ResNet offers competitive pay (£11.46/hour) and excellent experience while working with and helping other Bristol students. It can be hard work but is very enjoyable, a chance to develop your skills, and great experience for future employers.

Jobs available start in September and continue during term time for the rest of the 2010/11 year.

The closing date for applications is 10am, Monday 7th June. For more details or to apply please see

http://www.bristol.ac.uk/is/computing/advice/homeusers/resnet/about/behindscene/vacancies10.html

Android version of the ResNet usage widget

Are you a heavy ResNet user? You may already know you can monitor your usage in MyResNet, or through the ResNet usage gadget we launched in ResNet Newsletter 2:

http://bris.ac.uk/slink/4cr4

Thanks to ResNet subscriber Dan Gilbert, you can now also use an Android smartphone to check your usage as well!  For more information about all versions of the usage monitoring gadgets, check out

http://toys.resnet.bristol.ac.uk

Dear ResNet user,

This is one in a series of newsletters sent occasionally to ResNet subscribers. Please see the bottom of this message to unsubscribe if you wish. You can also read this newsletter on our blog at www.bristolresnet.net

Laptop Clinics still running in new location

Our first newsletter introduced you to the free Student Laptop Clinic. In the first two terms we’ve helped over 800 people fix problems with their computers. It’s very satisfying to have helped so many students.

If you make use of this service we’d like to announce that it’s moved from the Hawthorn’s Refectory to the Priory Road Complex Cafe, which means we get to eat cake and fix laptops! It’s open from 2pm to 5pm weekdays, except bank holidays and Thursdays. For directions and more info see http://www.bristol.ac.uk/laptopclinic

What’s the fuss about Facebook and privacy?

At the end of April Facebook made some changes, and some people are very unhappy about it. What’s the fuss? Facebook has gradually shifted. It started as a tool to share stuff  within a group. Increasingly Facebook encourages you to share stuff with the world, but many people don’t realise this. Facebook classes some of what you put up as public information and makes it available to all – your family, future employers, anyone. This includes your profile picture and what pages you are a fan of.

Now is a great time to check your privacy settings on Facebook, and be aware of what you put up there. For more info and advice on checking your privacy settings see our blog – http://www.bristolresnet.net/2010/05/06/

New ResNet widget to check your usage

Are you a heavy ResNet user? You may know you can monitor your usage in MyResNet. Today we’re launching a new ResNet usage gadget for Windows, Mac, iPhone/Android, or any RSS reader. We’ve also released the source code so if you’re a programmer you could even develop your own for other platforms. Go to https://manage.resnet.bristol.ac.uk/toys to try it out.

Access the university on your mobile

Do you have an iPhone, Android device or other mobile phone with Internet access?

The university has developed a pilot Mobile Campus Assistant – go to http://mca.ilrt.bris.ac.uk on your mobile to try it out. It includes useful information when you are on the move, such as events, weather, and how many PCs are free. If your phone has GPS then you can see live bus times linked to the campus map.

Please try this pilot out, and if you can please give your thoughts via the online survey. If you’d like to see this developed further your feedback may help in moving this pilot to a service.

Free antivirus software

Has your antivirus software run out? It’s essential to have anti-virus to protect your computer, but normally when you buy antivirus software it expires and stops updating after 12 months.

Luckily there is no need to pay for antivirus software. Microsoft Security Essentials is a good anti-virus package, and even better it’s free! Download a copy from http://www.microsoft.com/Security_Essentials/

Regards,

Nick Skelton, ResNet Manager, and the ResNet team.

Student Laptop Clinic

Got a problem with your computer? Running slow, can’t connect, or got a virus? The laptop clinic is here to help. Bring your laptop along and we’ll try and solve the problem while you wait. Clinics take place in The Hawthorns Student Refectory, and are currently running 2pm-5pm every Monday, Tuesday, Wednesday & Friday until Friday 27th November.

See www.bristol.ac.uk/laptopclinic for more info

IT Training Courses for students

A basic level of IT skills is a must these days in most lines of work and study, and increasingly in life in general. Having more than a basic knowledge can transform your work.

To see the courses available to you free of charge visit www.bristol.ac.uk/studentskills

Be aware of Scareware – Fake anti-virus software

While browsing the web a window pops up on your computer. It looks professional and legitimate, and uses scary language claiming that your computer is infected. The message says that you should click here to download an antivirus package to fix the problem. The problem is – this is actually an advert from malicious scareware, not a legitimate warning warning. If you download it the programme can steal your information or do anything it likes on your computer. It will pester you with warnings and tell you to enter your credit card number to ‘buy’ something to fix the problem it created!

To avoid Scareware:

  • Make sure your computer is up to date with essential security patches for Windows and other software. Try ‘scan your PC’ at www.secunia.com to check for updates.
  • Install legitimate free anti-virus software from a trusted source, such as Microsoft Security Essentials.
  • Try using the free Firefox web browser from www.getfirefox.com instead of Internet Explorer.

If you get a fake scareware warning:
Don’t click on it, even on something that looks like a close button. Press Alt+F4 together to close the window.

If your computer is infected:
Wipe and reinstall your computer from your original manufacturers CDs, or come to the Laptop Clinic for help. Don’t use online banking or pay for anything online.

For more advice about safety and security online, see http://www.bristol.ac.uk/is/computing/advice/security/

Please read on for an important message to all ResNet users – even if you’ve left Bristol for the Christmas vacation.

Shortly before the end of term we had an outbreak of a nasty virus on ResNet, called DNSChanger. DNSChanger hijacks your Internet settings and redirects your traffic to malicious websites under the control of the attacker. For example, you might think you are going to Google, but actually you are going to a malicious website which will take control of your computer, try to steal your credit card numbers and bombard you with adverts. The virus spreads by passing on malicious configuration information to other computers on the same local network, like ResNet.

Even if you’ve left Bristol, please check now to see if your computer has a problem with this virus:

  1. Click Start (then Run in Windows XP), then type cmd in the box. A black command window should open.
  2. In the black command window type nslookup google.com
  3. Something like the following should be displayed:

Server: newsapphire.resnet.bris.ac.uk

Address: 137.222.223.236

Non-authoritative answer:

Name: google.com

Addresses: 209.85.171.100
72.14.205.100
74.125.45.100

We’re interested in the numbers on the second line (137.222.223.236 in our example). If you are on ResNet then these should start with 137.222 (the range for University of Bristol). If you are at home then they could start with anything.

If the address starts 85.255 then you may have a problem. This is a block of addresses in the Ukraine which the attackers are using. Do this further check:

  • Click Start (then Run in Windows XP), then type ncpa.cpl in the box.
  • Under the LAN or High-Speed Internet section, right-click the Local Area Connection and select Properties.
  • Highlight Internet Protocol Version 4 (for Vista) or Internet Protocol (for XP) and select Properties.
  • Click Advanced…
  • Click the DNS tab

If you saw 85.255 in nslookup but the DNS server addresses box is blank or has other numbers then the good news is that you are not infected (by this particular virus version). You did see 85.255 in nslookup though. This means that another computer on the same local network has passed on the wrong settings and websites you visit may not be what they appear. Shut down your computer and restart it later. Go back to the command prompt and type nslookup google.com – if the 85.255 address has gone you are now OK.

If you have any entries in the DNS server addresses box and they begin with 85.255 then unfortunately the DNSChanger virus is on your computer. Your computer is under remote control and you can’t trust any websites you visit – definitely don’t type in any credit card numbers as these will be monitored and stolen.

The only way to recover from this DNSChanger virus is to wipe and re-install your operating system from the original manufacturer’s CDs. We’ve not found any antivirus tools that can clean the system once infected (some tools do claim to clean DNSChanger, but only work against older versions, not this one). First backup any documents and other important work you need to keep, then follow the manufacturer’s instructions to wipe and reinstall. If you don’t have the original CDs phone the manufacturer – they should send you copies for a small postage charge.

General advice for all ResNet users

Before you come back to Bristol next term, please make sure your anti-virus software and Windows Updates are up-to-date. Go to Control Panel, Security Centre, and make sure everything is marked green.

Find your manufacturers recovery CDs while you are home for Christmas and bring them back to Bristol, just in case you need them.

Generally be suspicious and careful when using the Internet – is this website, email or instant message what it appears to be? If in doubt please ask. You can contact the IT Help Desk 24 hours a day, even over the vacation, on 0117 928 7870.

Update by Mark 18/12/2008

FAQs

Q1)    I have MAC OSX, does this affect my computer?

A1)    In general, OSX is unlikely to be compromised by the DNSChanger as it’s a Windows Virus but it’s possible to be using the rogue DNS servers if they were assigned to you by a compromised computer on your local network.  On ResNet requests to external DNS servers are now blocked so you’ll just have a computer that won’t connect to any web sites, including this one!

It’s a good idea to check your current DNS server settings though:

  • In Finder, click Applications
  • Under Utilities, click Terminal
  • In the Terminal window, type one or both of the commands below until you get some information returned:
  • ipconfig getpacket en0
    or
    ipconfig getpacket en1

  • Look for the domain_name_server ip address. Anything starting 85.255 is bad.

Each year a large number of students join the team to run ResNet. We are now recruiting for both technical and administrative positions for the 08-09 academic year.

A job with ResNet offers competitive pay (around £10/hour) and excellent experience while working with and helping other Bristol students. It can be hard work but is very enjoyable, a chance to develop your skills, and great experience for future employers.

Jobs available start in September and some continue during term time for the rest of the 08-09 year.

The closing date for applications is 10am, Thursday 22nd May. For more details or to apply please see http://www.bristol.ac.uk/is/computing/advice/homeusers/resnet/about/behindscene/vacancies08.html

Student Laptop Clinics on Fridays

The Student Laptop Clinics before Easter were very popular and we are running them again this term. Due to a lack of space clinics this term are on Friday afternoons only; however we will have lots of staff available to help. We can’t fix all problems but will help as much as we can. Clinics are free of charge.

Clinics will be held in room TRF on the first floor of the Computer Centre from 2pm to 5pm starting Friday 25th April.

Pay for print credits online

You can now add credit to your printer account by making an online payment. See the “File & Print” tab in MyBristol http://portal.bris.ac.uk or go to http://www.bristol.ac.uk/online-payments/

Student IT Skills training

Information Services are offering the following training courses for students over the next feww weeks:

  • Preparing images using Photoshop – Thursday 1 May 14.00 – 17.00
  • Basic Web Authoring – Thursday 8 and 15 May (2-part) 14.00 – 17.00
  • Further Web Design: Cascading Style Sheets – Thursday 1 May 14.00 – 17.00

Courses are free. To book a place go to http://www.bristol.ac.uk/studentskills/cobs/

Please note that sessions may be filmed for inclusion in a Student Skills online video.

This newsletter is being emailed to all current ResNet users and is also available on the ResNet blog at http://www.bristolresnet.net/2008/02/26/

Read on for information about longer help desk hours, free software from Microsoft, and your chance to comment on the ResNet service.

Help Desk now open until late seven days a week

Information Services is now providing help with ResNet and other IT problems by phone from 8am until 2am, seven days a week. We’ve combined the ResNet Help Desk with the IT Help Desk and extended the hours. Help is also available during vacations, on days when the University main buildings are closed, and on most bank holidays.

The number to call is 0117 928 7870 or internal 87870 free from your room. The previous number dedicated to ResNet (89001) still works and redirects to the same phone line.

We know that students are working and using computers at all times – we hope having someone to call until late will be very useful.

Free Microsoft developer software

Microsoft have just announced a scheme which provides some completely free software to all taught students. Included are Visual Studio Professional programming tools and several graphics, server and web editing packages.

To get hold of a copy go to the Microsoft DreamSpark site https://downloads.channel8.msdn.com/. When you download the software the Bristol Single Sign On page will pop up, enter your username and password to prove you are a student.

We hope this will be helpful, but please note:

  • Many of these packages are not in use within the University, and so the IT Help Desk won’t be able to offer any assistance with them,
  • Server versions of Windows (eg Windows Server 2003) are not suitable for use on ResNet,
  • Microsoft Office, Windows XP and Windows Vista are not included in this deal, but there are other ways to buy student licences for Office and Windows, see http://www.bristol.ac.uk/is/computing/advice/homeusers/software/

ResNet celebrates 10 years

We think Bristol was the first University in the UK to provide Internet access to study-bedrooms in all halls. ResNet started as a small pilot in one block of Hiatt Baker Hall in the spring term 1998. Over the summer vacation a team of university staff and students installed hardware, wrote the docs, set up the servers, designed a logo, stuffed envelopes and did everything else so that ResNet went live across all nine halls of residence for Freshers’ Week, 1998. The student houses followed soon afterwards. We haven’t looked back since!

We’d love to know what you think about 10 years of ResNet. If you’d like to wish us a happy anniversary, say what you think about the service, or suggest what you would like to see from ResNet in future, please leave a comment at <http://www.bristolresnet.net/2008/02/26/resnet>. Here’s to the next ten years!

This newsletter is being sent to all ResNet users and is also available on our blog at www.bristolresnet.net

More channels and Apple Mac version of Freewire TV

We’ve just made some improvements to Freewire TV on ResNet. We’ve added several international channels to the lineup today, including Al Jazeera, TV5, DW-TV, PCNE & Zee Music. Freewire is also now available to Mac users for the first time.

If you want to use Freewire first go to My ResNet www.resnet.bristol.ac.uk/myresnet and turn on the signal for your room. Then go to www.freewiretv.com and download the software for either Windows or Mac.

New free Laptop Clinics every weekday afternoon

  • Slow, unwell computer?
  • Can’t connect to the Internet?
  • Computer viruses or spyware?

At the Student Laptop Clinic we’ll look at your laptop while you wait, and fix it if we can, free of charge. The clinics are running from 2pm – 5pm every weekday until Easter. Please bring your laptop (and power supply) during those times to the IT Help Desk at the Computer Centre, Tyndall Avenue.

We can only fix software and configuration problems (we can’t repair physically broken hardware). Even with software problems we can’t fix everything, but if not we can provide advice on what to do next, information to help you fix the problem yourself or suggestions about who else you can contact.

The laptop clinics are a new trial service for all students. They are available from Monday 11th February until Thursday 28th March. We are running these clinics as a trial this term to see how useful and popular they are. If successful we’ll consider how to provide further help next year.

Changes to ResNet fair usage policy – new offpeak allowance & second chance system

We’ve made two changes to the ResNet fair usage policy http://www.bristol.ac.uk/is/computing/advice/homeusers/resnet/about/usage.html

  • From Monday 11th February we now have weekly allowances of 35GB off-peak (midnight to 6pm) and 5GB on-peak (6pm to midnight). Previously there was no explicit limit off-peak. It is very unlikely this will affect you, as in the last two weeks only 19 people on ResNet used more than 35GB off-peak.
  • We now have a ‘second chance’ system so that if you accidentally go over the allowance you have an opportunity to carry on as normal. You can use this second chance once per year.

To view your own usage see My ResNet www.resnet.bristol.ac.uk/myresnet

Dear ResNet subscriber,

This is one in the occasional series of ResNet newsletters sent to all subscribers.

Get your computer up to date

Welcome back to Bristol if you’ve been away for the Christmas vacation. Now you are back this is a great time to check your computer has all the essential security updates for Windows. To check and install updates go to Microsoft Update http://www.update.microsoft.com/microsoftupdate/ or open Control Panel, Security Center.

It is essential you stay up to date: if not you put your computer and others on ResNet at risk. To protect other people we may suspend your ResNet connection if your computer is not up to date (but we’d give you a warning about that first).

For more advice on computer security see Protect your computer, your data, and yourself: http://www.bristol.ac.uk/is/computing/advice/security/

Changes to fair usage allowance

During the vacation we temporarily increased the weekly peak time fair usage allowance from 5GB to 10GB, as the network was very quiet. Now term has started again we’ve returned to our normal limit of 5GB a week, peak time (6pm-12 midnight).

Extended ResNet Help Desk opening hours

As it’s busy at the start of term we’ve extended the ResNet Help Desk opening hours. For the next two weeks if you need help with ResNet you can now ring us on 89001 internal, 2pm-8pm weekdays.

Free software for students

As a student at Bristol there is lots of free or very cheap software available for you. For example you can:

  • Download McAfee Anti-Virus from the University free of charge,
  • Buy, rent or get free (some departments only) student copies of Microsoft Office,
  • Get free Desktop Publishing software from Serif,
  • Get free Autodesk CAD software.

To download free software or find out more about student discounts see software for home users: http://www.bristol.ac.uk/is/computing/advice/homeusers/software/

My ResNet upgraded

We’ve just upgraded My ResNet to a newer, faster, prettier version. With My ResNet you can check your network usage (now with graphs), move your connection to another room, connect a different computer to your socket, and lots more.
Go to My ResNet http://www.resnet.bristol.ac.uk/myresnet to try it.

We’d love to hear from you if you have any ideas for improvements to My ResNet. What information would you like, or what tools would be useful? Please comment on our blog http://www.bristolresnet.net/2007/11/19/

Student Skills

Have you seen the new Student Skills website? There you will find ways to enhance your study skills, including IT Skills. Visit Student Skills http://www.bris.ac.uk/studentskills/ to see the many learning opportunities provided free of charge by the Students’ Union, Careers Service, Information Services and others.

Back up your data

Imagine spilling a pint of beer over your laptop, perhaps destroying the hard disk in the process. What would you do if your 10,000 word dissertation was due in the following day, or you lost your entire collection of digital photos? There is no need for this to happen: make backup copies of your data to keep it safe. Backing up is easy to do. You can store backup copies on a USB pen drive, an external hard disk, on recordable CDs/DVDs, or elsewhere on the network/Internet.
For more advice on backups, see Backing up your data http://www.bristol.ac.uk/is/computing/advice/security/protectcomp/owncomp/backup.html

Regards,

Nick Skelton, ResNet Manager, & the ResNet team.

This is the first in an occasional series of newsletters sent to ResNet subscribers. Please read on for useful tips about ResNet and other IT services at Bristol, including free TV channels on your computer.

My ResNet – look after your ResNet connection

With My ResNet you can move your subscription to another room, connect a different computer, track your usage, turn on the Freewire TV service, and check how long your subscription lasts.

Go to My ResNet http://www.resnet.bristol.ac.uk/myresnet/ to try it.

Freewire – Free digital TV to your room

Freewire provides digital TV over ResNet to your computer. Included are all the BBC channels, Channel 4, E4, Film4 and many more. It is free of charge, but you do need a TV licence to use it. For more information see

TV on ResNet http://www.resnet.bristol.ac.uk/tv/

NB: If you receive a message ‘channel off air’ on all channels, make sure you have turned on the TV signal to your room using My ResNet http://www.resnet.bristol.ac.uk/myresnet/

My Bristol – the University portal

New this year is the University student portal. You can access webmail, tutor announcements, your Blackboard courses, StudentInfo, your library account, registration details, Students’ Union info and more.

See My Bristol http://www.bristol.ac.uk/portal

Change your initial password

All new students are given an initial password as part of registration. If you haven’t already done so, you need to change your password to something only you know. If you don’t change your password your account will be locked. You can change your password before or after your account is locked – but it’s a good idea to do so beforehand.

Go to Change UOB domain password https://wwws.cse.bris.ac.uk/cgi-bin/uob-passwd.pl

Best wishes,

The ResNet team.

This is the final newsletter of the academic year sent to all ResNet subscribers. You can also read this on the web at www.bristolresnet.net

Win a PlayStation Portable

The ResNet survey is your opportunity to say what you think about ResNet over the last year and give us ideas for improvements. Everyone completing the survey also enters the prize draw – top prize is a PlayStation Portable, and there are also 8 lots of £10 print credits to win.

Please go to http://www.survey.bris.ac.uk/is/resnet07 – thanks!

ResNet over the summer vacation

Many people will be moving out of their rooms at the end of June. If you are staying in residence and haven’t already paid for the summer vacation period you will need to do so. You can check your current subscription by going to http://manage.resnet.bris.ac.uk For more about ResNet over the summer please see http://www.bristol.ac.uk/slink/93rq

Internet access in private accommodation

If you are moving out into private student accommodation you may want to arrange your own broadband Internet access (ResNet is only available in university residences). We have a guide to help you choose which might help: see http://www.bristol.ac.uk/slink/gjtg

Best wishes,

the ResNet team.

This is part of the occasional series of newsletters sent to all ResNet subscribers. In this edition: Peak usage limits increasing to 5GB per week; ‘Second Chance’ System; Jobs with ResNet

Peak usage limits increasing to 5GB per week

We are pleased to announce that from Monday 21st May 2007 the weekly peak-time usage allowance is to be increased to 5GB.

It has always been our intention to let ResNet subscribers use any spare capacity. We are confident that we have enough spare network capacity at the busiest time of day (6pm to midnight) to allow this increase.

We are constantly reviewing the peak and off-peak usage so that the best possible quality of service is maintained for the often conflicting needs of ResNet subscribers.

For more information on the peak-time system see

http://www.bristol.ac.uk/slink/dr8r

‘Second Chance’ System

We are developing a ‘Second Chance’ system that can be used once per term to allow restricted subscribers back onto the ‘normal’ network. An announcement will be made on our blog when the system is in place. If you are moved to the restricted network, and the ‘second chance’ system is in place, then the email we send you will contain information on how to use it.

Jobs with ResNet

There are still a few days to apply for a number of technical and non-technical positions available for full-time work this summer vacation and part-time work from Freshers’ week onwards.

To apply, please see http://www.bristol.ac.uk/slink/ktui

The closing date is 10am, Monday May 21st.

Best wishes,

The ResNet Team.

Update 2007-06-19: Comments are now closed as there have been no genuine comments submitted recently, only spam. If you want to comment on this article, please contact the ResNet Helpdesk.

This is part of the occasional series of newsletters sent to all ResNet subscribers. In this edition: apply for a job with ResNet; iTunes Music Store and more now working; update on ResNet traffic levels.

Jobs with ResNet this summer and autumn

Each year a large number of students join the team to run ResNet. A job with ResNet offers competitive pay and excellent experience while working with and helping other Bristol students. The student staff are an absolutely essential part of the team with helps make ResNet both a successful service and an enjoyable place to work.

We have a number of technical and non-technical positions available for full-time work this summer vacation and part-time work from Freshers week onwards.

To apply, please see our vacancies. For more information, call in to the ResNet help desk for a chat.

The closing date is 10am, Monday May 21st 2007.

iTunes Music Store and more now working

We’ve been able to upgrade the ResNet network so that it is no longer necessary to use our webcaches. We’ve done this as there are some popular applications which didn’t work with the webcaches. One example of this is iTunes Music Store, which is now working fine on ResNet.

If there is anything else which you previously tried but didn’t work on ResNet, please try it again – you might well find it is working for you now.

See configuring applications for more info.

Update on ResNet traffic levels

With the new fair usage policy we’ve seen congestion on ResNet drop significantly, in particular during the peak evening period. This means that sensitive applications like gaming and telephony are now working much better.

We’ve had a lot of helpful comments on fair usage, both for and against, thanks for all of these. One of the most common comments was that the on-peak allowance should be higher. We’re reviewing it, and hope to be able to raise it soon.

This is part of the occasional series of newsletters sent to all ResNet subscribers. In this edition: as the Easter vacation starts information about two useful services when away from the University.

New Squirrelmail webmail

New webmail software, called SquirrelMail, was made available at the start of January, and is now being used by approximately 2000 users every day. It has a more modern look and greater functionality than the old webmail, Silkymail, and reactions from users have been very positive.

To use SquirrelMail, go to https://webmail.bris.ac.uk

You can also use Mulberry or other methods to read your email. See accessing your email remotely for details.

New offsite proxy

When away from the University over the vacation you can still access electronic library resources and other restricted materials that are usually only available within the University network. To do this use the new offsite proxy. This is much easier to use than the authenticated proxy service we had before.

For information on the offsite proxy and other resources useful when working remotely see http://www.bristol.ac.uk/offsite

If you take a computer from ResNet and then connect it to the Internet somewhere else you may find that it is already set up to use the offsite proxy (because we also use the same system as an onsite proxy on ResNet). You might notice this as a prompt to log on that pops up when you visit the Bristol website. You can simply enter your standard UoB username and password to carry on; however if you prefer to get rid of this permanently see how to set your computer to stop using the University web proxy.

Warning about upgrading to Vista

If you buy a new computer with Windows Vista you can now connect it to ResNet. To do this use the normal in-room registration system http://register.resnet.bristol.ac.uk/ and follow the instructions.

Do not run the ResNet security CD on Vista! Doing so can cause serious problems. Instead use the in-room registration system. This will give you a new version of our McAfee AntiVirus which is Vista compatible.

If you are thinking of installing Vista on your current computer – don’t! It will cause old systems to run incredibly slowly and some of your existing hardware and software will break. It is best to wait for several months for problems to be fixed – or the easiest option is to wait until you are ready to buy a brand new computer.

For more info on Vista see the ResNet blog at http://www.bristolresnet.net

New wireless hotspots in halls

Wireless hotspots are now available in many of the halls of residence. They’ve been installed in central areas such as bars, libraries & study rooms. Hotspots are working now in Badock, Durdham, Hiatt Baker, Manor and University Hall. Hotspots for Churchill, Clifton Hill House & Goldney are also on the way.

Hotspots are free to use for all members of the University (you don’t need a ResNet subscription). Each hotspot only covers a limited area though – they don’t provide wireless in your own room.

For precise locations and connection instructions see http://www.wireless.bristol.ac.uk

Win an iPod video for your views on IT services

The University is conducting a survey of all students to get your views on IT services and facilities. What would you like us to do and how could we do it better?

There is a prize draw for all completed surveys – the top prize is an iPod video worth £180, and other prizes of iPod shuffles and print/copier credits are also up for grabs. If you prefer not to enter the draw the survey is completely anonymous.

Your feedback is essential to help us provide the IT services that students need and want to use. Please got to http://www.bristol.ac.uk/student-itsurvey to let us know.

Accessing your email when away from the University

If you are going home for the Christmas vacation you can still access your email and other computing facilities, from anywhere with an Internet connection. For email, use webmail http://webmail.bris.ac.uk or Mulberry both of which are available within and outside the University. For other services, such as electronic library resources, see remote access to University resources http://www.bristol.ac.uk/offsite

ResNet help desk over the vacation

The ResNet help desk will be open over the vacation but with reduced opening hours. Latest hours will be available on the voicemail message on 89001, or on the ResNet blog http://www.bristolresnet.net. The help desk will be closed completely for the period between Christmas and New Year, when the rest of the University is also closed.

Moving rooms or getting a new computer?

Remember even when the ResNet help desk is closed you can still use Manage My ResNet http://manage.resnet.bris.ac.uk to transfer your connection to another room, connect a new computer, or other common tasks.

Higher usage allowance over Christmas

From Monday December 18th to Sunday January 7th we are increasing the fair usage allowance from 10GB a week to 40GB a week. We are able to do this as demand on ResNet over the vacation is lower.

Best wishes and Happy Christmas from everyone at ResNet.

View your network usage

We have added a Check my network usage page to Manage My ResNet http://manage.resnet.bristol.ac.uk/ . If you are concerned that your ResNet traffic usage may push you over the ResNet fair usage policy, have a look. It seems very fashionable to have Beta software and Check my network usage certainly is (beta not fashionable) ;-) . We are in the process of enhancing it but for now it does exactly what it says on the tin.

Discounted laptops for students

Are you thinking of buying a new computer at Christmas? We have selected a range of Toshiba laptops we think are suitable and good value for students. These are available from our supplier at the same discount that the University gets. Most importantly you get a three year warranty with the laptop – this gives you peace of mind if anything goes wrong, and is normally an expensive extra from most suppliers.

See StudentStore http://www.studentstore.co.uk/bristol/

Preview of new University student portal

An online survey and test of “MyBristol”, the new University Portal, will open in January. The survey feedback will be used to further improve the Portal, which will be released for the autumn term 2007.
If you would like to test the portal and give your feedback to improve it, please send an email to majordomo@bristol.ac.uk with the following body text (no subject required):

subscribe portal-test-student

and you’ll receive details when it is open for testing. For more info see the Portal Project Website http://www.bristol.ac.uk/ips-projects/portal/student

Just one item in this ResNet newsletter. It won’t affect 95% of people on ResNet, but we want to make sure everyone knows what is happening. We also want to get your views on the changes.

We are introducing a new fair usage policy for ResNet. This specifies the total amount you can upload or download per week on your ResNet connection. We are setting this at 10 Gigabytes of data transferred a week. This will only affect a small number of the very heaviest ResNet users (less than 5% of people on ResNet)

We are doing this to help us provide the best service we can to everyone. At the moment 5% of people on ResNet use as much of our Internet traffic as the other 95% of people put together. This puts a strain on the limited capacity of our Internet link. Bringing this traffic under control a little will improve the performance for all. It should particularly improve the connection for people using Skype, other Internet telephony systems, and online gamers, as these are all time sensitive and suffer most if there is congestion.

Please don’t worry about this. Remember that most people aren’t affected by it. In any week if you are one of the heavier users and go over the limit, you will receive an email to let you know this, so you have a chance to reduce your usage the following week.

If you want to read the details, see the fair usage policy
If you would like to give your views, please email us or post comments on our ResNet blog www.bristolresnet.net . We would welcome thoughts from people both for and against, and suggestions for changes. Please read the details of the the fair usage policy first as many questions are answered in there.
As well as the fair usage policy, we are (as always) taking other steps to improve ResNet performance. Over the summer we put in gigabit connections to all the large halls, and upgraded the raw connection speed to each room. Over the next few months we are trialling a new bandwidth management system, and we have plans to increase the total capacity of our Internet link.

Best wishes,

Nick Skelton, ResNet Manager, & the ResNet team.

Update 27-11-2006 @ 16:15: We are working on a page that you can access from Manage my ResNet. We hope to have this up and running in a basic, but informative, way in the next couple of days. You don’t have to worry about your usage too much this week as you will get a warning email on Monday 4th December giving you a week to reduce your usage – we will have your usage statistics pages in place before then.

Update 20-02-2007 : Comments are now closed as there have been no genuine comments submitted since December, only spam. If you want to comment on this article, please email the ResNet Helpdesk

This email is being sent to all ResNet subscribers with tips and advice to get the most out of your connection. You can also read it on the ResNet blog – http://www.bristolresnet.net

FLUFF – transferring large files

Ever need to send a large file to someone else within or outside the University? If the file is too large you can’t send it by email. Instant messaging is another option, but it can be slow. We recommend using FLUFF, the Facility For the Upload of Large Files. Using Fluff it is easy to send files up to 100MB in size to anyone else, or to large groups of people. See Fluff http://www.bristol.ac.uk/fluff/ to try it out.

Your personal information on the Internet

People work, play, shop, date and arrange their social life on the net. We don’t often think about the long-term implications. What tracks do you leave behind? How much information about you is available out there? Would you want a future employer to see your Facebook entry?

For some advice on personal information on the Internet, see http://www.bristol.ac.uk/is/computing/advice/homeusers/security/personalsafety.html

Backing up your data

Imagine spilling a pint of beer over your laptop, perhaps destroying the hard disk in the process. What would you do if your 10,000 word dissertation was due in the following day, or you lost your entire collection of digital photos? There is no need for this to happen. Make backup copies of your data to keep it safe. Backing up is easy to do. You can store backup copies on a USB pen drive, an external hard disk, on recordable CDs/DVDs, or elsewhere on the network/Internet.
For more advice on backups, see Backing up your data http://www.bristol.ac.uk/is/computing/advice/homeusers/security/backups.html
Regards,

The ResNet team.

This email is being sent to all ResNet subscribers with tips and advice to get the most out of your connection. You can also read it on the ResNet blog – http://www.bristolresnet.net

Manage My ResNet

Did you know that from our website you can view and update your ResNet account details – check your subscription period, move your ResNet connection to another room, or connect a different computer to your socket? Go to Manage My ResNet http://www.resnet.bristol.ac.uk/myconnection/ to try it.

Spyware

Do you know what is really running on your computer? Without your knowledge you may have spyware. If so your computer may slow down, get lots of pop up adverts, extra toolbars, your home page keeps changing or you get sent to unwanted websites.

The main purpose of spyware is to give you extra advertising. As part of this it collects and reports back your personal information such as what websites you visit, invading your privacy. Sometimes it breaks your Internet connection completely.

To avoid spyware only download software from sources you trust, keep your system up to date, and don’t click on links in spam or pop-up ads. You can also install free anti-spyware software such as WindowsDefender http://www.microsoft.com/windowsdefender/ For more info see our Spyware advice page http://www.bristol.ac.uk/is/computing/advice/homeusers/security/adware.html

Firefox – a better web browser

Most people use Internet Explorer to browse the web. Why not try Firefox – a better web browser, and it’s completely free! For starters Firefox is much better protected against spyware than Internet Explorer. Get a copy of Firefox from http://www.getfirefox.com or from the CD in your ResNet pack.
To get Firefox to work on ResNet you need to tell it to use our web proxy server – we have an easy tool that does this for you. See configure your browser http://www.bristol.ac.uk/is/computing/advice/homeusers/resnet/connect/config/web.html

ResNet Chat

ResNet Chat is new for ResNet this autumn. It’s an instant messaging program especially for Bristol students. There are chatrooms for each hall, and a special Orbital (students out of hall) room for the student houses. You can add your friends as private contacts, see when they are online and message them. See www.resnet.bristol.ac.uk/chat to try it out.

Changing your initial password

If you are a new student you will have been given an initial password as part of registration. If you haven’t already done so, you need to change your password as soon as possible to something only you know. If you don’t change your password your account will be locked – you will need to change your password at Change UOB domain password before you regain access to computing facilities. You can change your password before or after your account is locked – but it’s a good idea to do so beforehand.

Friendlier email addresses

Did you know that you can choose an easy to remember personal email address at the University? For example, instead of having jd5432@bristol as your mailname you could be Jon.Davies.05@bristol. To choose your own personal mailname go to Request for personal mailname